Return & Exchange Policy

30 Days Return or Exchange

We will gladly return or exchange any unused product within 30 days from the day you receive the product

Ways to Return or Exchange

Simply drop us an email on or contact our customer service team on +971 (04) 2256556

100% Full Refund

Once we receive and inspect your returned item(s), and upon approval, you will be refunded on your original payment method. 
  • If paid through Cash on Delivery (COD) you will get a refund in the form of cash or store credit. which ever you prefer. 
  • If paid using a credit card, the amount will get returned back to your credit card. Please note that it may take some time for your bank or credit card company to process and reflect on your statement. 

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Products that have been used and / or it has been longer than 30 days of receiving the order cannot be returned.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.