Q. How can I pay for the products?
We accept Cash on Delivery (COD) and credit cards on all the orders.
Q. I received a damaged/defected product, can I get a refund?
If you have received a product that is damaged or defected, you can return the item within 30 days from the date you have received it, packed in its original packaging, along with the the invoice or proof of purchase. Once we have received the product, we will inspect it and if it is damaged or defected, we will issue the refund to the same means of payment. This process usually takes 3 to 4 weeks from the date we have received the returned product.
Q. I received a wrong item, how can I return it?
In case you received an item which is wrong, you can get in touch with us either by calling us on (+971) 4 2256556 or emailing us on firstname.lastname@example.org and request for a return or an exchange.
Q. Will my VAT be refunded when my products are returned?
Yes it will. Just make sure that you include your invoice when you return your order and your VAT will be refunded to the same mode of payment you used.
Q. Can I return a product that I haven’t used because I have changed my mind?
Yes, as long as it is less than 30 days from the day you received the order, and it is in its original package you can return the item. Just make sure that you have your invoice or proof of purchase when returning.
Q. How long does it take the courier to collect the returned items?
We will try our best to collect them within 3 working days. However, sometime it might take up to 1 week. Also public holidays will impact when the courier will collect your retuned items.
Q. How will I get a refund if I pay Cash on Delivery?
If you have paid through Cash on Delivery (COD) you will get a refund in the form of cash or store credit if you have an account with us. If you wish to get store credits, you can use them with your next purchase as long as you are logged into your account.
Q. Can I exchange an item that I have purchased?
As long as you have not used the product and it has not been more than 30 days from the day you have received your product, you can exchange your purchase
Q. I have cancelled my order. How will I get refunded for it?
Refunds will be done only through the Original Mode of Payment.